PENGARUH APLIKASI FDC DAN KUALITAS LAYANAN TERHADAP PRODUKTIVITAS KARYAWAN YANG DIMEDIASI OLEH KEPUASAN PASIEN

Nurmelinda (Magister Manajemen Fakultas Ekonomi Universitas Krisnadwipayana)
Suharto (Prodi Magister Manajemen Fakultas Ekonomi Universitas Krisnadwipayana)
Muhammad Harri (Magister Manajemen Fakultas Ekonomi Universitas Krisnadwipayana)

Jurnal Ekonomi dan Industri
Vol 26 No 1 (2025): Jurnal Ekonomi dan Industri

This research aims to test and analyze 1). the influence of applications on employee productivity directly; 2). The direct influence of service quality on employee productivity; 3). Indirect influence of application on patient satisfaction; 4). Indirect influence of service quality on patient satisfaction; 5). The influence of applications and service quality on employee productivity; 6). The influence of applications and service quality on employee productivity through patient satisfaction. Research was conducted on FDC dental clinic employees with a research sample of 60 respondents. The sampling technique uses simple random sampling technique. The data analysis method uses descriptive analysis and regression analysis. The research results show that: 1). There is an influence of applications on employee productivity; 2). There is an influence of service quality on employee productivity; 3). There is an influence of the application on patient satisfaction; 4). There is an influence of service quality on patient satisfaction; 5). There is an influence of patient satisfaction on employee productivity; 6). There is an influence of applications and service quality on employee productivity