IJIEF: Indonesian Journal of Islamic Economics and Finance
Vol. 8 No. 2 (2025): Indonesian Journal of Islamic Economics and Finance

Legal Protection of Consumers in Transactions E-Commerce in Indonesia

Irma Roudlotul Jannah (IAIN Kediri)
Helna Tri Syanturi (IAIN Kediri)
Arif Zunaidi (IAIN Kediri)



Article Info

Publish Date
12 Nov 2025

Abstract

The development of information technology has driven the rapid growth of e-commerce in Indonesia. Online transactions offer convenience for consumers, but also present various potential risks such as fraud, unsuitable goods, and data privacy violations. This research aims to analyze the legal protection provided to consumers in e-commerce transactions, as well as the effectiveness of existing regulations in guaranteeing consumer rights. The method used is a normative juridical approach by examining laws and regulations such as Law Number 8 of 1999 concerning Consumer Protection, ITE Law, and Government Regulation No. 80 of 2019 concerning Trading Through Electronic Systems. The results showed that although regulations are available, the implementation of legal protection for consumers still faces challenges, especially in the aspects of law enforcement and consumer education. Therefore, collaborative efforts between the government, business actors, and the community are needed to create a safe and fair e-commerce ecosystem for consumers.

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Journal Info

Abbrev

IJIEF

Publisher

Subject

Arts Humanities Economics, Econometrics & Finance Environmental Science

Description

IJIEF: Indonesian Journal of Islamic Economics and Finance is a bilingual (Indonesia/Malay & English), academic, peer-reviewed journal published by the Department of Islamic Economics, Postgraduate Program, UIN Kiai Haji Achmad Siddiq Jember. The journal particularly focuses on topics related to ...