IIJSE
Vol 7 No 3 (2024): Sharia Economics

The Influence of Service Quality and Rebranding on InDrive’s Brand Image

Alpiero Joeval Isabilillah (Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya, Indonesia)
Ety Dwi Susanti (Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya, Indonesia)



Article Info

Publish Date
03 Jan 2026

Abstract

The growth of the application-based transportation service industry, or ride-hailing, in Indonesia over the past decade has become an interesting phenomenon in the development of the digital economy. This research uses an associative quantitative approach. The sampling technique used is non-probability sampling, specifically purposive sampling. The population in this study consists of students who have used InDrive's online motorcycle taxi services. The sample for this study is 100 respondents. The data collection technique used is a questionnaire. The data analysis method employed is SPSS 27 for Windows, using multiple linear regression analysis, F-test, t-test, and the coefficient of determination. The results of this study conclude that: Service Quality, partially, has a significant influence on InDrive's Brand Image. Rebranding, partially, has a significant influence on Brand Image, and both Service Quality and Rebranding, simultaneously, have a significant influence on the Impact of Service Quality and Rebranding on InDrive's Brand Image.

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Journal Info

Abbrev

iijse

Publisher

Subject

Economics, Econometrics & Finance

Description

The Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) is Sharia Economics Journal published by Sharia Economics Department Institut Pesantren KH. Abdul Chalim, Mojokerto. The Journal focuses on the issues of Sharia Economics, the History of Islamic Economic Thought, Islamic Law, Local ...