Jurnal Ilmiah Multidisiplin (JUKIM)
Vol. 4 No. 03 (2025): Mei: Jurnal Ilmiah Multidisiplin

Human Resource Management as a Strategic Driver of Digital Banking Transformation in the Open Banking Era: Evidence from Emerging Markets

Faisal Hasbullah Batubara (Politeknik APP Jakarta)



Article Info

Publish Date
30 Jul 2025

Abstract

The digital transformation of the banking industry, accelerated by regulatory shifts toward Open Banking, presents both technological and human capital challenges. This study examines the role of Human Resource Management (HRM) in enabling the successful adoption of digital banking innovations in emerging markets. Using a mixed-methods approach, the research analyzes survey data from 120 banking professionals and conducts interviews with senior HR managers from five leading commercial banks. The findings reveal that HRM strategies focusing on competency development, change management, and ethical compliance significantly influence the success rate of Open Banking integration projects. Quantitative analysis indicates a positive correlation between digital skill readiness and the efficiency of API-enabled service rollouts, while qualitative insights highlight the importance of cultural transformation in overcoming resistance to change. The study offers theoretical contributions to the HRM and digital transformation literature, and practical implications for policymakers and financial institutions aiming to align human capital strategies with technological advancements.

Copyrights © 2025






Journal Info

Abbrev

JUKIM

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Multidisiplin adalah jurnal yang ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Asosiasi Dosen Muda Indonesia dan di payungi Oleh Yayasan Dosen Muda Indonesia dan di terbitkan 6 kali dalam setahun yautu Januari, Maret, Mei, Juli, September, November. Jurnal Ilmiah ...