Matrik: Jurnal Manajemen, Strategi Bisnis, Dan Kewirausahaan
Vol. 19 No. 2 (2025)

ADAPTING TRAVEL BUSINESS STRATEGIES FOR GEN Z: THE ROLE OF CROSS-BORDER PARTNERSHIPS AND TECHNOLOGY INTEGRATION

Dwiyono Rudi Susanto (Sekolah Tinggi Pariwisata Ambarrukmo, Indonesia)
Tonny Hendratono (Sekolah Tinggi Pariwisata Ambarrukmo, Indonesia)
Supina Supina (University of Tabuk, Kingdom of Saudi Arabia.)
Amin Kiswantoro (Sekolah Tinggi Pariwisata Ambarrukmo, Indonesia)
Nur Rohman (Sekolah Tinggi Pariwisata Ambarrukmo, Indonesia)



Article Info

Publish Date
12 Sep 2025

Abstract

This study explores the role of cross-border cooperation in attracting Generation Z travelers, particularly in Indonesia. With the rise of online travel agencies (OTAs) and direct service distribution by airlines and hotels, the travel industry has been reshaped by digital platforms. However, there is a gap in understanding how these collaborations meet the specific preferences of Gen Z as the potential market. The study investigates how selection factors, technology integration, and customer trust influence Gen Z’s booking intentions. A mixed-methods approach was used, combining a stratified random sampling survey and semi-structured interviews with industry professionals involved in cross-border travel partnerships. The quantitative data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that personalized experiences, trust in brands, and seamless technology integration significantly impact Gen Z's booking decisions. This research offers insights for travel companies looking to enhance engagement with this key demographic.

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Journal Info

Abbrev

jmbk

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN aims as a medium of exchange of information and scientific works among the teaching staff, alumni, students, practitioners and observers of science in management, business strategy and entrepreneurship. MATRIK: JURNAL MANAJEMEN, STRATEGI ...