Jurnal Manajemen dan Kewirausahaan (JMDK)
Vol. 13 No. 2 (2025): Desember 2025

Linking Technology Readiness and Service Utilization: A TRI Study of SMEs in Java, Indonesia

Resanti Lestari (Sekolah Tinggi Ilmu Ekonomi Ekuitas)
Fitri Lestari (Universitas Ekuitas Indonesia)
Fatmasari Endayani (University of Merdeka Malang)
Dyah Setiawati (Universitas Merdeka Malang)
Syahyuti Syahyuti (Badan Riset dan Inovasi Nasional)



Article Info

Publish Date
08 Dec 2025

Abstract

Micro, Small, and Medium Enterprises (SMEs) in Java Island represent a strategic sector contributing significantly to Indonesia’s economy. However, many SMEs face challenges in adopting integrated technologies, limiting their ability to compete and grow in the digital era. One key issue is the lack of understanding of their technological readiness and the absence of a standardized model to evaluate technology adoption comprehensively. This study addresses this gap by developing a model to measure the Technology Readiness Index (TRI) of SMEs, serving as a foundation for strategies aimed at improving digital adoption. The model builds upon the Technology Readiness Index (TRI) by Parasuraman, focusing on psychological dimensions such as optimism, innovativeness, discomfort, and insecurity. The study adopts a quantitative approach through a year-long survey involving SMEs from various sectors across Java. Data was collected using TRI-based questionnaires and analyzed using regression techniques to explore the relationship between readiness and actual technology use. The findings indicate a significant and positive relationship between SMEs’ technology readiness and their use of technology-based services. In other words, SMEs that demonstrate higher levels of readiness tend to adopt technology more actively. Although technology readiness is not the sole factor, it plays an important role in influencing adoption behavior. These results highlight the importance of tailored interventions that align with SMEs' readiness index to support their digital transformation journey. The study recommends using the TRI model as a diagnostic tool to design effective support policies for SMEs in developing countries.

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Journal Info

Abbrev

jmdk

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen dan Kewirausahaan is a periodical issue containing information and analysis related to management science and entrepreneurship. This journal is of a popular scientific nature that includes both theoretical and empirical research. ...