Jurnal Manajemen dan Kewirausahaan (JMDK)
Vol. 13 No. 2 (2025): Desember 2025

Brand Loyalty Based on Social Media Marketing, Brand Awareness, and Customer Satisfaction at Kulo Coffee Shop

Erny Amriani Asmin (Universitas Djuanda)
Yulianingsih (Universitas Djuanda)
Annisa Dwi Rahayu (Universitas Djuanda)



Article Info

Publish Date
08 Dec 2025

Abstract

The purpose of this research is to examine the relationship between brand loyalty and consumer happiness, with consumer happiness serving as a mediator between brand recognition and social media marketing.  To provide a comprehensive understanding of the relationships among the variables, the research employs both descriptive and associative approaches.  The people who will be studied are the customers of Generation Z who go to Kulo Cafe in Bogor. Via specific criteria relating to the study's aims, a sample of 100 respondents was selected via purposive sampling.  For this data study, we turned to path analysis, which lets us look at the interplay between variables in several ways.  The results show that raising brand awareness and promoting social media campaigns significantly improve consumer happiness and loyalty.  This shows that highly recognizable brands and effective social media marketing strategies may increase customer happiness, which in turn increases brand loyalty among millennials and Generation Z.  Further evidence that consumer pleasure plays a crucial mediating role in the relationship between brand loyalty and other outcomes is provided by the results.  Social media marketing, brand awareness, and customer loyalty are all interconnected via the idea that satisfied consumers are more likely to remain loyal to the business.  A combination of brand management strategies and digital marketing campaigns is essential for strengthening relationships with customers and retaining their loyalty, as shown by these findings.

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Journal Info

Abbrev

jmdk

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen dan Kewirausahaan is a periodical issue containing information and analysis related to management science and entrepreneurship. This journal is of a popular scientific nature that includes both theoretical and empirical research. ...