IMPLEMENTASI SISTEM BUKITTINGGI GEMILANGSEBAGAI STRATEGI PERBAIKAN LAYANAN PUBLIK BERBASIS DIGITAL

Adria Fahyumi Alfanzha (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
Syamsir (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
Afifah Alya Syafira (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
Alimah Tusak Diyah (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
Alwi Abrar Rusli (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
Anisa Delia Safitri (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)
Annisa Fadillah (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang)

Pendas : Jurnah Ilmiah Pendidikan Dasar
Vol. 10 No. 04 (2025): Volume 10 No. 04 Desember 2025 In Published

Digital transformation in public service has become essential to ensure effective, transparent, and responsive governance. This study analyzes the implementation of the “Sistem Bukittinggi Gemilang” as a strategic effort to improve public services in Bukittinggi City by integrating multiple governmental services into a unified digital platform. The research employs a literature review and application feature analysis to assess the system’s relevance to public service needs. The findings indicate that the application enhances information accessibility, service efficiency, and accountability through transparent service data. It also strengthens public participation by providing reporting tools and centralized information channels. Nevertheless, challenges persist, including varying levels of digital literacy among citizens, government readiness, and the need to reinforce infrastructure and data security. This study highlights the importance of continuous system maintenance to ensure that digital innovation remains inclusive, sustainable, and aligned with public expectations.