Annals of Human Resource Management Research
Vol. 5 No. 4 (2025): December

The effectiveness & efficiency of e-invoice and company tax compliance in Bogor City

Rifqi Alpharizq Pranaja (Telkom University, Bandung, Jawa Barat, Indonesia)
Ratih Hendayani (Telkom University, Bandung, Jawa Barat, Indonesia)



Article Info

Publish Date
31 Dec 2025

Abstract

Purpose: This study examines whether the effectiveness and efficiency of Indonesia’s e-Invoice (e-Faktur) system and trust in government influence corporate tax compliance among firms in Bogor City. Research Methodology: A quantitative design was employed using a structured questionnaire administered to 200 corporate taxpayers that have used e-Invoicing. Data were analyzed through multiple linear regression (SPSS). Measurement quality was supported by validity, reliability (Cronbach’s Alpha), and classical assumption tests. Results: The findings indicate that e-Invoice effectiveness positively and significantly affects corporate tax compliance (β=0.657; p<0.05). e-Invoice efficiency also shows a positive and significant effect (β=0.317; p<0.05). In contrast, trust in government is significant but negatively related to compliance (β=-0.215; p<0.05), suggesting that compliance in a digitally monitored environment may be driven more by system enforcement and procedural certainty than by institutional trust. Collectively, the three predictors explain 55.4% of the variance in corporate tax compliance (R²=0.554). Conclusions: Improving the usability, reliability, and administrative speed of e-Invoicing can strengthen corporate tax compliance, while efforts to enhance service quality, transparency, and integrity are needed to address trust-related barriers. Limitations: The study is limited to Bogor City and does not incorporate broader external determinants (e.g., service quality, digital literacy, economic constraints). Contribution: This research extends e-tax compliance literature by simultaneously testing effectiveness, efficiency, and trust within the context of Indonesia’s tax digitalization and offering policy directions to optimize e-Invoice implementation.

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Journal Info

Abbrev

ahrmr

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Annals of Human Resource Management Research (AHRMR) is an international, peer-reviewed, and scholarly journal which publishes high-quality research to answer important and interesting questions, develop or test theory, replicate prior studies, explore interesting phenomena, review and synthesize ...