Jurnal Terapan Manajemen dan Bisnis
Vol 12, No 1 (2026): VOLUME 12 NUMBER 1 (2026)

Analisis Kepuasan Pengguna Aplikasi Peduli Lindungi Menggunakan Metode End User Computing Satisfaction

Mohajerani, Hizryan (Unknown)
Susanti, Beny (Unknown)



Article Info

Publish Date
12 Jan 2026

Abstract

The COVID-19 pandemic encouraged the Indonesian government to develop the PeduliLindungi application as a digital health service platform. This study aims to analyze user satisfaction with the PeduliLindungi application using the End User Computing Satisfaction (EUCS) method. The study employed a quantitative descriptive approach by distributing an online questionnaire to 400 PeduliLindungi users in the Jabodetabek area. The satisfaction dimensions analyzed include content, accuracy, format, ease of use, and timeliness.Data were analyzed using descriptive statistics and multiple linear regression. The results indicate that user satisfaction falls within the satisfied to very satisfied category, with the highest mean score on ease of use (4.415) and the lowest on content (4.197). Partially, accuracy, format, and ease of use have a significant effect on user satisfaction, while content and timeliness do not show a significant effect. Simultaneously, all EUCS dimensions have a significant effect on user satisfaction with the PeduliLindungi application.

Copyrights © 2026






Journal Info

Abbrev

JTMB

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Terapan Manajemen dan Bisnis (JTMB) - Journal of Applied Management and Business with e-ISSN 2477-5282 and p-ISSN 2599-3127. JTMB is an International Journal, hereinafter abbreviated as JTMB, compiles and publishes various researchers in the field of management especially in the application ...