MANKEU (JURNAL MANAJEMEN KEUANGAN)
Vol. 3 No. 4 (2025): MANKEU (JURNAL MANAJEMEN KEUANGAN)

THE ROLE OF INSURTECH IN IMPROVING ACCESS TO DIGITAL INSURANCE SERVICES A STUDY ON THE QOALA APPLICATION

iky, Zikrillah (Unknown)
Vira mauliana (Unknown)
Muhammad Fauzan (Unknown)

Article Info

Publish Date
31 Dec 2025

Abstract

The development of digital technology is driving the transformation of insurance services through the emergence of Insurance Technology (InsurTech). This study aims to analyze the role of InsurTech in increasing access to digital insurance services through the Qoala application. The study used a qualitative approach with interview and observation methods. The results show that the Qoala application provides convenience, efficiency, and transparency in digital insurance services and increases public insurance inclusion. However, digital insurance literacy is still needed to minimize the risks of using digital services. Thus, InsurTech plays a crucial role in the modernization of insurance services in Indonesia.

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Journal Info
MANKEU (JURNAL MANAJEMEN KEUANGAN)
Website

Abbrev

mankeu

Publisher

Indragiri Research Center

Subject

Economics, Econometrics & Finance Social Sciences

Description

MANKEU ini fokus pada pengembangan Ilmu Pengetahuan Manajemen Keuangan yang merupakan wadah untuk publikasi ilmiah dan media pertukaran informasi serta karya ilmiah bagi para akademisi. Jurnal ini diterbitkan oleh Lembaga Penelitian Indragiri Research Center (Ingreat) di bawah naungan Yayasan ...