Journal of Global Business and Management Review
Vol. 7 No. 2 (2025): Journal of Global Business and Management Review

ANALYSIS OF FACTORS INFLUENCING REPURCHASE INTENTION IN AUTOMOTIVE COMPANIES IN BATAM CITY

Anggraini, Ratih (Unknown)
Tan, Roby (Unknown)
Rohani, Siti (Unknown)



Article Info

Publish Date
16 Dec 2025

Abstract

This study aims to analyze the influence of innovation, digitalization, and product innovation on repurchase intention, using automotive companies in Batam City as the research object. The research applies a quantitative approach, where primary data were collected through the distribution of questionnaires to 400 respondents who are car users from various automotive companies in Batam City. The questionnaire consisted of 16 items, measured using a 5-point Likert scale, and distributed via Google Forms. The data collection was conducted between December 2023 and February 2024. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the SMART-PLS software. The results show that innovation, digitalization, and product innovation each have a significant positive effect on repurchase intention. These findings suggest that the implementation of innovation and digital transformation, along with continuous product development, play a crucial role in increasing customer loyalty and repurchase intention in the automotive industry.

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Journal Info

Abbrev

jgbmr

Publisher

Subject

Economics, Econometrics & Finance

Description

The Journal of Global Business & Management Review (JGBMR) is a collection of research articles conducted by researchers in the fields of business and management, as well as scientific studies and conceptual papers that contribute to scientific development and practical implementation, especially in ...