Effectiveness of Consumer Dispute Resolution Mechanism Through the Indonesian Consumer Resolution Agency (BPSK)

Nursyahfitri, Nursyahfitri
Abdul Halim Nasution
Siti Annisa Br. Nainggolan
Deva Anggraini
Sasna Safitri
Dinda Selpiyani
Devina Natasya
Sastia Putri Br. Ginting
Della Annisa Putri

Fox Justi : Jurnal Ilmu Hukum
Vol. 16 No. 01 (2026): Fox justi : Jurnal Ilmu Hukum

Study This aiming For analyze effectiveness mechanism settlement dispute consumer through the settlement body Consumers (BPSK) Indonesia. Research This use method study law bibliography , namely research conducted​ with method researching ingredients library or secondary data . Research This aiming For give understanding deep about phenomenon certain without do research field . Settlement Agency Dispute Consumers (BPSK) have role crucial in provide mechanism settlement dispute consumers outside​ court , through three method main : conciliation , mediation , and arbitration . Conciliation nature passive , where the assembly only facilitate agreement of the parties which then poured out in agreement peace . In overall , although BPSK was designed For give justice for consumers , various constraint structural , source power , and especially inconsistency regulation related strength law the verdict hinder effectiveness and certainty the law .