Jurnal Keperawatan Florence Nightingale
Vol 8 No 2 (2025)

Patient Satisfaction with Pulmonary Tuberculosis Treatment Services at Community Health Centers: An Exploratory Study

Latif, Aulia Insani (Unknown)
Sjattar, Elly Lilianty (Unknown)
Fadilah, Nur (Unknown)



Article Info

Publish Date
30 Dec 2025

Abstract

Tuberculosis (TB) remains a major health problem in Indonesia, with Makassar City reporting the highest number of cases in South Sulawesi. This study aimed to assess the patient satisfaction with TB treatment services. A descriptive quantitative approach was used, involving 60 patients with TB selected through purposive sampling. Data were collected using a modified QUOTE TB Light questionnaire. Most patients were male, adult, Muslim, Makassarese, and high school graduates. Key areas of dissatisfaction included limited operating hours (QI=1.41), lack of staff communication (QI=1.00), inadequate TB-HIV relationship (QI = 4.65), HIV prevention (QI = 4.73), HIV testing (QI = 4.33), inadequate provision of drinking water (QI = 1.75) and usable toilets (QI = 1.66), poor monitoring of sputum examination and treatment (QI=6.67), and lack of transportation (QI=6.19), food (QI=6.08), and financial support (QI=6.19). The findings suggest that improvements in communication, service access, infrastructure, and socioeconomic support are needed to improve patient satisfaction and treatment outcomes.

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Journal Info

Abbrev

JKFN

Publisher

Subject

Nursing

Description

Jurnal Keperawatan Florence Nightingale (JKFN) merupakan jurnal ilmiah di bidang ilmu keperawatan yang dikelola oleh para dosen dan praktisi yang berasal dari berbagai background perguruan tinggi di Indonesia. Jurnal Keperawatan Florence Nightingale (JKFN) telah terbit secara online pertama kali ...