Journal of Management and Business Innovations
Volume: 07, Number: 02, 2025

The Impact of Personal Service, Product Quality, and Comfort on Guest Satisfaction at Yanyan Resort Ubud

Susila, I Ketut (Faculty of Business, Tourism and Education, Triatma Mulya University)
Dewi, Luh Komang Candra (Faculty of Business, Tourism and Education, Triatma Mulya University)
Perdana Putra, I Gede Anindya (Faculty of Business, Tourism and Education, Triatma Mulya University)
Lama, Alma Vorfi (University of Business and Technology, Kosovo)



Article Info

Publish Date
30 Dec 2025

Abstract

This study aims to examine the influence of personal service, product quality, and comfort on guest satisfaction at Yanyan Resort Ubud, Bali-a competitive hospitality destination renowned for its cultural and natural appeal. Employing a quantitative descriptive approach, data were collected through structured questionnaires distributed to 50 resort guests. The analysis used multiple linear regression after conducting validity, reliability, and classical assumption tests. The results demonstrate that personal service, product quality, and comfort each have a significant and positive effect on guest satisfaction, both individually and collectively. Specifically, personalized attention, well-maintained facilities, and a tranquil environment were key drivers of a satisfactory guest experience. These findings suggest that sustained improvements in service quality, infrastructure, and environmental comfort can substantially enhance guest satisfaction. The study provides practical implications for hospitality managers, recommending regular staff training, continuous facility upgrades, and a strong emphasis on cleanliness and guest-centered services. By implementing these strategies, resorts like Yanyan Resort Ubud can foster customer loyalty, generate positive word-of-mouth, and improve long-term competitiveness in the tourism industry. Keywords: personal service, product quality, comfort, satisfaction

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Journal Info

Abbrev

jombi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Journal of Management and Business Innovations (JOMBI) is an online peer-reviewed International research journal aiming at promoting and publishing original high quality research in all disciplines of management and business. JOMBI is a journal that published by the Department of Management, Faculty ...