Greenation International Journal of Economics and Accounting
Vol. 3 No. 4 (2025): Greenation International Journal of Economics and Accounting (December 2025 - F

The Utilization of Digital Promotion as an Effort to Improve the Quality of Services and Training at the Center for Vocational and Productivity Training-Bandung

Martinicha Pareda Tondonaung (Politeknik Piksi Ganesha, Bandung, Indonesia)
Prihartono Aksan Halim (Politeknik Piksi Ganesha, Bandung, Indonesia)



Article Info

Publish Date
06 Jan 2026

Abstract

This study aims to analyze the utilization of digital promotion as a strategic effort to improve service quality and training quality at the Vocational and Productivity Training Center (BBPVP) Bandung. This research employed a quantitative descriptive analytical approach involving 28 respondents, consisting of prospective trainees, active participants, and alumni. Data were collected through observation and a Likert-scale questionnaire, and analyzed using validity and reliability testing, Spearman correlation, and multiple linear regression analysis. The results indicate that digital promotion is categorized as highly effective (mean = 4.50), as well as service quality (mean = 4.36) and training quality (mean = 4.46). The correlation analysis revealed a very strong and significant relationship between digital promotion and service quality (r = 0.987), and training quality (r = 0.897). The multiple linear regression model shows that service quality and training quality significantly influence digital promotion, with a contribution value of R² = 0.986, where service quality is the most dominant variable. These findings confirm that digital promotion not only functions as a medium for information dissemination, but also represents service excellence and training value, thereby playing an essential role in strengthening positive perceptions and enhancing institutional competitiveness.

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Journal Info

Abbrev

GIJEA

Publisher

Subject

Economics, Econometrics & Finance

Description

Greenation International Journal of Economics and Accounting (GIJEA) is managed and published by Greenation Research & Yayasan Global Research National, periodically four times a year every March, June, September, and December. GIJEA is a peer-reviewed journal that publishes scientific articles in ...