Jurnal Penelitian Kesehatan Suara Forikes
Vol 16, No 4 (2025): Oktober-Desember 2025

Quality of Health Services as a Determinant of Patient Satisfaction in Specialist Outpatient Clinics

Azmi, Rofiqah (Master of Public Health Program, Faculty of Medicine, Dentistry, and Health Sciences, Universitas Prima Indonesia, Medan)
Girsang, Ermi (Master of Public Health Program, Faculty of Medicine, Dentistry, and Health Sciences / PUI PHYTO Degeneratif and Lifestyle Medicine, Universitas Prima Indonesia, Medan)
Nasution, Sri Lestari Ramadhani (Master of Public Health Program, Faculty of Medicine, Dentistry, and Health Sciences / PUI PHYTO Degeneratif and Lifestyle Medicine, Universitas Prima Indonesia, Medan)



Article Info

Publish Date
18 Nov 2025

Abstract

Patient satisfaction at specialist clinics is an important indicator in ensuring the quality of healthcare services. The level of patient satisfaction also determines the competitiveness and sustainability of healthcare institutions. The purpose of this study was to analyze the influence of healthcare service quality on patient satisfaction at specialist clinics. This study was conducted using a cross-sectional design, involving 177 outpatients selected using purposive sampling. Data were collected through questionnaires, then analyzed descriptively, using the Chi-Square test, and finally using multiple logistic regression. The results showed that variables that significantly influenced patient satisfaction were dignity (p = 0.040), confidentiality (p = 0.034), communication (p = 0.026), autonomy (p = 0.029), prompt attention (p = 0.005), quality of basic facilities (p = 0.001), and access to social support (p = 0.011). Meanwhile, choice of service provider did not show a significant influence (p = 0.208). Of all these variables, the quality of basic facilities had the greatest influence on patient satisfaction (odds ratio = 3.406). Furthermore, it was concluded that the quality of healthcare services is a determinant of patient satisfaction in specialist clinics. Management is expected to improve the quality of communication and education between healthcare workers and patients through training, educational media, and an empathetic approach to enhance patient satisfaction.Keywords: quality of healthcare services; patient satisfaction; specialist clinics

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Journal Info

Abbrev

sf

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

Journal of Health Research "Forikes Voice" is a medium for the publication of articles on research and review of the literature. We accept articles in the areas of health such as public health, medicine, nursing, midwifery, nutrition, pharmaceutical, environmental health, health technology, clinical ...