Journal of General Education and Humanities
Vol. 5 No. 1 (2026): February

Communication, Leadership, and Work Environment in Employee Performance

Guna, Gede Alit Tri (Unknown)
Metriana, Made Ary (Unknown)
Heryanda, Komang Krisna (Unknown)



Article Info

Publish Date
04 Jan 2026

Abstract

Employee performance remains a critical challenge for hospitality organizations due to the high demands of service quality and internal organizational dynamics. This study addresses performance issues related to communication effectiveness, leadership practices, and the work environment, with the objective of analyzing the influence of these factors on employee performance in a hotel setting. The research applied a quantitative approach using a survey method, involving all employees of the hospitality organization as research participants. Data were collected through structured questionnaires and analyzed using multiple linear regression to examine both partial and simultaneous effects of communication, leadership, and the work environment on employee performance. The results indicate that communication, leadership, and the work environment each have a positive and significant effect on employee performance, both individually and collectively. Effective communication improves coordination and task clarity, leadership enhances motivation and direction, and a supportive work environment increases comfort and work engagement. These findings emphasize the importance of integrated managerial strategies that strengthen internal organizational factors. The study concludes that improving communication quality, leadership effectiveness, and workplace conditions is essential to enhancing employee performance and sustaining service excellence in the hospitality industry.

Copyrights © 2026






Journal Info

Abbrev

gehu

Publisher

Subject

Humanities Languange, Linguistic, Communication & Media Mathematics Other

Description

The Journal of General Education and Humanities (GEHU) is a peer-reviewed scholarly online journal. The GEHU is published quarterly in February, May, August, and November. The GEHU is a non-profit journal whose publication is free of charge. The articles should be original, unpublished, and not ...