Journal of Industrial Engineering and Halal Industries
Vol. 6 No. 2 (2025): Journal of Industrial Engineering and Halal Industries (JIEHIS)

A Full-Profile Conjoint Analysis to Identify University Students’ Preferences Toward Food Delivery Services: A Case Study of the Faculty of Science and Technology, UIN Sunan Kalijaga Yogyakarta

Supandi, Epha Diana (Unknown)
Rochmiyani, Fitri (Unknown)



Article Info

Publish Date
31 Dec 2025

Abstract

The rapid development of digital technology has transformed consumer behavior, particularly in fulfilling food needs through online food delivery services. University students represent one of the most active user groups due to their high mobility and preference for practical lifestyles. This study aims to analyze students’ preferences toward food delivery service attributes and to identify the most influential factors in determining their choices. The research involved 100 respondents from the Faculty of Science and Technology, Universitas Islam Negeri Sunan Kalijaga Yogyakarta, using the traditional conjoint analysis method with a full-profile design approach. Six attributes were examined: type of service, price, payment method, courier service, food quality, and service quality. The results indicate that price has the highest level of importance (25.401%), followed by type of service (22.230%), service quality (16.231%), courier service (15.926%), payment method (10.960%), and food quality (9.252%). The most preferred combination of attributes includes GrabFood or GoFood services with promotional prices, uniformed couriers, diverse food options, and fast delivery. These findings suggest that promotional pricing strategies and service quality improvements are key factors for online food delivery providers to enhance customer satisfaction and attract student users.

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Journal Info

Abbrev

JIEHIS

Publisher

Subject

Religion Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

Description

JIEHIS aims to improve the academic atmosphere in the publication of scientific papers in industrial engineering and halal issues in the industrial world. This journal is open for publics, researchers, students, lecturers and academics staffs from all countries. We cover wide range areas within ...