Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Vol. 5 No. 1 (2026): Januari : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis

Tinjauan Literatur Kesenjangan Kredibilitas Merek: Penurunan Kepercayaan Merek Massal, Hipokrisi Korporat, dan Strategi Autentisitas Niche sebagai Respons Kompensasi Konsumen

Nurmoko, Aditya Hera (Unknown)
Heru Wahyudi (Unknown)



Article Info

Publish Date
10 Dec 2025

Abstract

The global consumer market has undergone a significant transformation, creating an environment in which fragmented preferences and a widespread crisis of trust pose major challenges for brands. This systematic literature review examines the dynamics behind consumer migration from mass-market brands toward niche brands perceived as more authentic. The review focuses on five key constructs: Corporate Social Hypocrisy (CSH), Brand Trust (BT), Brand Hate, Brand Authenticity, and Consumer Need for Differentiation. The study proposes the Authenticity Trust Migration Model (ATM), a conceptual framework integrating both push and pull factors that shape consumer movement. CSH emerges as a destructive antecedent that erodes trust and triggers brand hate. As a compensatory response, consumers particularly those with high differentiation tendencies shift toward niche brands that offer symbolic authenticity and stronger value congruence. Niche authenticity is positioned not merely as a brand attribute but as an identity-signaling mechanism that helps consumers restore threatened self-concepts caused by the integrity failures of mass brands. These findings contribute theoretically to the understanding of differentiation as a moderating factor and offer strategic implications for brand management in an era of increasing public skepticism.

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Journal Info

Abbrev

jupsim

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

Jurnal JUPSIM = E-ISSN : 2808-9383 P-iSSN :2808-8980 di https://journalcenter.org/index.php/jupsim adalah peer-reviewed journal yang mempublikasikan artikel-artikel ilmiah dari berbagai disiplin ilmu manajemen informatika. Artikel-artikel yang dipublikasikan di Jurnal JUPSIM meliputi hasil-hasil ...