International Journal of Social Science and Community Service
Vol. 4 No. 1 (2026): January

Analysis of the Utilization of the Case Management System Model at the Intelligence Directorate of the Densus 88 Anti-Terror Unit, Indonesian National Police

Ramadhany, Gilang Perdana (Unknown)
Handayani, Riska Sri (Unknown)
Badry, Ahmad Ibrahim (Unknown)



Article Info

Publish Date
06 Feb 2026

Abstract

Integrated data management has become critical for intelligence analysis, particularly in terrorism-related crime handling. The Intelligence Directorate of Detachment 88 AT Polri faces significant challenges managing case data from multiple units and information sources. This study analyzes the utilization of a Case Management System (CMS) model in supporting intelligence analysis activities at Detachment 88. A qualitative approach was employed through in-depth interviews with key informants (Director of Intelligence, Head of Sub-Directorate of Analysis, and intelligence analysts) and document analysis of internal reports and national policies conducted during 2020-2023. Findings indicate that integrated CMS implementation positively impacts analysis speed, information accuracy, and cross-unit coordination. However, limitations persist including partial data integration due to format differences, reliance on manual verification processes, slow processing of large-volume data from social media and CCTV, and network infrastructure constraints in operational areas. System interoperability plays a crucial role in supporting timely and precise intelligence decision-making. The study identifies three critical pillars for CMS effectiveness: multi-source data integration, adaptation to evolving terrorism methods utilizing digital technology, and robust data security mechanisms including encryption and role-based access controls. CMS must evolve from a data repository to an AI-enabled analytical platform with automated data fusion, modular architecture, and layered security protocols to effectively counter dynamic terrorism threats while maintaining strict confidentiality standards.

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Journal Info

Abbrev

journal

Publisher

Subject

Arts Humanities Environmental Science

Description

The International Journal of Social Science and Community Service publishes a series of articles focused on community service initiatives in the area of economic empowerment. This journal aims to contribute ideas and reports on community service efforts, as well as serve as a platform for sharing ...