Amwaluna: Jurnal Ekonomi dan Keuangan Syariah
Vol. 10 No. 1 (2026): Amwaluna: Jurnal Ekonomi dan Keuangan Syariah

Determinants of Customer Interest in Islamic Banks: A Study of Rationality, Knowledge, Service, Security, and Falah in Aceh

Muhammad, Muhammad (Unknown)
Wahid, Nazaruddin A. (Unknown)
Sari, Nilam (Unknown)



Article Info

Publish Date
31 Jan 2026

Abstract

This study examines how rationality, knowledge, service quality, security, and falah (spiritual and material benefits) influence customers’ interest in saving at Islamic banks in Aceh. Data were collected through structured questionnaires from residents in eight districts using stratified random sampling. The instruments were validated using factor analysis and reliability testing, and hypotheses were tested with multiple linear regression and ANOVA. The results show that rationality (p = 0.091), service quality (p = 0.096), and security (p = 0.439) do not significantly affect saving interest, indicating these factors are perceived as baseline expectations rather than primary drivers. In contrast, knowledge (p = 0.016) and falah (p = 0.023) have positive and significant effects, suggesting that financial literacy and value-based motivations are crucial in shaping saving decisions. Simultaneously, the variables significantly influence saving interest (F = 5.690, p < 0.001), with an explanatory power of R² = 0.267. These findings imply that Islamic banks should prioritize improving customer knowledge of Sharia banking and strengthen communication of ethical and spiritual value propositions to increase saving interest.

Copyrights © 2026






Journal Info

Abbrev

amwaluna

Publisher

Subject

Economics, Econometrics & Finance

Description

Amwaluna : Jurnal Ekonomi dan Keuangan Syariah is an academic journal published twice annually (January-July) by Syariah Faculty of Universitas Islam Bandung in cooperation with Asosiasi Pengajar dan Peneliti Hukum Ekonomi Islam Indonesia (APPHEISI). This journal publishes original researches in ...