Al-Kharaj: Journal of Islamic Economic and Business
Vol. 8 No. 1 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi

Building Consumer Perception and Satisfaction Through Sharia Compliance and Security of Sharia Digital Banking

Muhammad Khaerul Muttaqien (Unknown)
Tajudin Mas’ud (Unknown)
Hamli Syaifullah (Unknown)
Laila Yumna (Unknown)
Ahmad Tibrizi Soni Wicaksono (Unknown)



Article Info

Publish Date
14 Feb 2026

Abstract

The rapid development of financial technology has transformed banking services, including Islamic banking, which strives to meet Muslims’ financial needs in accordance with Islamic principles. This study aims to examine the influence of Sharia compliance and system security on consumer perceptions and satisfaction with Islamic digital banking services. Using a quantitative approach, data were collected through an online survey of 103 Muslim Islamic bank customers in Greater Jakarta, Indonesia. PLS-SEM analysis showed that Sharia compliance and security significantly influenced consumer perceptions (R² = 0.826), whereas perceptions and security contributed to consumer satisfaction (R² = 0.668). The results of the hypothesis test indicate that Sharia compliance has a positive and significant effect on perceptions but not directly on consumer satisfaction. Perception mediates the relationship between Shariah compliance and consumer satisfaction. Security significantly influences consumer perception and satisfaction. This study emphasizes the importance of integrating Sharia compliance and security to improve customer perceptions and satisfaction with Islamic digital banking.

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Journal Info

Abbrev

alkharaj

Publisher

Subject

Economics, Econometrics & Finance

Description

Al-Kharaj, Journal of Islamic Economic and Business is peer-reviewed journal published by program studi ekonomi syariah , Institut Agama Islam Negeri (IAIN) Palopo. Al-Kharaj focus on the research of Islamic Economic and Business. The aims of this journal is to explore and develop economic related ...