Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah
Vol 11 No 1 (2026)

The Effect of Service Quality, Facilities, And Image on Patient Satisfaction at the Islamic Hospital Sari Asih Ar Rahmah Tangerang

Aisy, Mahda Rihhadatul (Unknown)
Ahyakudin (Unknown)
Najmudin (Unknown)



Article Info

Publish Date
12 Feb 2026

Abstract

This study aims to determine whether service quality, facilities, and image partially and simultaneously have a positive and significant effect on patient satisfaction at Sari Asih Ar Rahmah Islamic Hospital. This study uses quantitative research with an explanatory approach. The research sample consisted of 100 outpatients at Sari Asih Ar Rahmah Islamic Hospital, selected using random sampling techniques. Data analysis techniques in this study included instrument testing, classical assumption testing, multiple linear regression analysis, hypothesis testing, and coefficient of determination (R²) analysis using SPSS Ver 27 software. Based on the data analysis results, the partial test (t-test) results show that service quality (X1), facilities (X2), and image (X3) partially have a positive and significant effect on patient satisfaction (Y). The simultaneous test (F test) results show that the calculated F value (31.994) > F table (2.70) with a significance value of 0.000 < 0.05, which means that service quality, facilities, and image simultaneously have a positive and significant effect on patient satisfaction. Keywords: Service Quality, Facilities, Image, Patient Satisfaction

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Journal Info

Abbrev

Mas

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah (e-ISSN: 2580-5800; p-ISSN: 2527-6344) is a journal that is managed by the Islamic Banking Study Program, Muhammadiyah University of Surabaya and in collaboration with professional organizations, namely Ikatan Ahli Ekonomi Islam. This ...