Info Bibliotheca: Jurnal perpustakaan dan ilmu Informasi
Vol. 6 No. 2 (2025): Info Bibliotheca: Jurnal Perpustakaan dan Ilmu Informasi

EVALUASI KUALITAS LAYANAN PERPUSTAKAAN MI PERSIS 29 BANDUNG MENGGUNAKAN MODEL LIBQUAL+

Ramadhan Nadhif Firdaus (Unknown)
Angga Hadiapurwa (Unknown)
Yayu Wulandari (Unknown)



Article Info

Publish Date
02 Feb 2026

Abstract

This research assessed the quality of library services at MI Persis 29 Bandung from the perspective of its teaching staff. Recognizing the vital role of elementary school libraries in fostering literacy and supporting the educational process, this study employed the LibQUAL+ model to understand teachers' perceptions. The methodology involved a survey administered to teachers, which gauged their minimum, desired, and perceived levels of service across three core dimensions: Affect of Service, Information Control, and Library as Place.  The investigation revealed that while the library services generally met or slightly surpassed teachers' minimum expectations in several aspects, a consistent gap existed when compared to their desired levels of service across all dimensions. Positive adequacy in areas such as basic staff friendliness and ease of locating books was noted. However, significant shortcomings were identified in achieving ideal service levels, particularly concerning the desire for more proactive and knowledgeable staff, a richer collection of diverse reading materials including up-to-date information, and a more comfortable, quiet, and inspiring library environment. Based on these findings, the study offered targeted recommendations aimed at enhancing the overall quality and responsiveness of the library services to better meet the needs of its users.

Copyrights © 2025






Journal Info

Abbrev

infobibliotheca

Publisher

Subject

Library & Information Science

Description

Info Bibliotheca is a journal of Library and Information Science published by the Library and Information Science Study Program of Indonesian Language and Literature Department, State University of Padang. The journal covers all issues in librarianship and information studies. The coverage of the ...