Jurnal Akuntansi dan Bisnis Krisnadwipayana
Vol 11 No 2 (2024): JURNAL AKUNTANSI DAN BISNIS KRISNADWIPAYANA

EFEK MODERASI KUALITAS PELAYANAN ATAS PENGARUH PENGETAHUAN PAJAK, KESADARAN WAJIB PAJAK, DAN SANKSI PAJAK PADA KEPATUHAN WAJIB PAJAK KENDARAAN BERMOTOR

Vania Rahma Azura (Departemen Akunatansi, Universitas Krisnadwipayana, Indonesia)
Esti Damayanti (Departemen Akuntansi, Universitas Krisnadwipayana)



Article Info

Publish Date
13 Aug 2024

Abstract

This study uses a quantitative method using primary data collected by distributing questionnaires to motor vehicle taxpayers registered in Bekasi City. The number of respondents in this research amounted to 100 taxpayers. Based on the results of the analysis of this study it can be seen that, variable tax knowledge and taxpayer awareness shows the same result, namely that there is no significant effect on Motor Vehicle Taxpayer Compliance. However, in tax sanctions, it shows different results, namely it has a significant effect on Motor Vehicle Taxpayer Compliance. Based on the results of research using service quality as a moderating variable, it can be seen that, the interaction of tax knowledge and taxpayer awareness with service quality has no significant effect on motor vehicle taxpayer compliance, but the interaction of tax sanctions with quality services have a significant effect on motor vehicle tax compliance. It is hoped that this research will provide benefits to the relevant agencies by providing corrections to the services of tax collecting institutions so that comfort can be created in order to increase taxpayer compliance in paying motor vehicle taxes

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Journal Info

Abbrev

jabk

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Akuntansi dan Bisnis Krisnadwipayana diterbitkan sejak 1 Mei 2014 oleh Program Studi Magister Manajemen Universitas Krisnadwipayana Jakarta. Terbit tiga kali setahun pada bulan April, Agustus, dan Desember. Jurnal Akuntansi dan Bisnis Krisnadwipayana berisi tulisan yang diangkat dari hasil ...