Journal of Consumer Science
Vol. 11 No. 1 (2026): Journal of Consumer Sciences

Enhancing Tourists’ Environmentally Responsible Behavior at Zero-Waste Destinations: The Moderating Role of Environmental Facilitating Conditions

Nihayatu Aslamatis Solekah (Department of Sharia Banking, Faculty of Economics, UIN Maulana Malik Ibrahim Malang, Malang, Indonesia)
Mardiana Mardiana (Department of Management, Faculty of Economics, UIN Maulana Malik Ibrahim Malang, Malang, Indonesia)
Hary Saputro Kurniawan (Department of Urban and Regional Planning, Faculty of Science and Technology, Universitas Terbuka, Tangerang, Indonesia)



Article Info

Publish Date
28 Feb 2026

Abstract

Background: Environmental damage caused by visitor waste has become a critical issue, especially at zero-waste tourist sites. Therefore, understanding tourists’ Environmentally Responsible Behavior (ERB) is essential. Purpose: This study aimed to investigate the factors influencing ERB in zero-waste tourism. Method: This quantitative study adopted the Value-Attitude-Behavior (VAB) theory to examine relationships among variables related to tourists’ ERB at zero-waste destinations. Data were purposively collected from 300 tourists of zero-waste destinations in Batu City, East Java. They were then analyzed using structural equation modelling (SEM) with SmartPLS. Findings: The results indicate that environmental concern and environmental knowledge significantly shape tourists’ ERB, while place attachment does not. Both environmental attitude and environmental subjective norm strongly influence ERB. Moderation analysis reveals that the Environmental Facilitating Condition (EFC) significantly strengthens the relationship between environmental attitude and ERB, but not between subjective norm and ERB. Conclusions: This research contributes by integrating VAB theory with EFC as a moderator in the context of zero-waste tourism. It demonstrates that positive environmental attitudes and adequate facilities could significantly build responsible tourist behavior. Meanwhile, emotional attachment to a certain place is less influential. Research implication: These findings suggest that destination managers and policymakers simultaneously enhance environmental awareness and upgrade facilities or support systems. They should invest in both educational interventions and practical infrastructure to promote sustainable behavioral changes towards environmentally responsible tourism.

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Journal Info

Abbrev

jcs

Publisher

Subject

Social Sciences

Description

Journal of Consumer Sciences (JCS) focuses on the studies of consumer behavior and family economics. Research findings are expected to provide implication for business community and organizations, public policy, consumer education, consumer empowerment, community, non-government organization ...