Wiranomika
Vol. 4 No. 3 (2025): Wiranomika

ANALISIS PENGARUH KUALITAS PELAYANAN KUALITAS, KUALITAS PRODUK, HARGA PRODUK TERHADAP KEPUASAN PELANGGAN DI PENJAHIT REZKY TEXTILE & TAILOR SURAKARTA

Ika Choirun Nisa (Mahasiswa)



Article Info

Publish Date
02 Dec 2025

Abstract

This study aims to determine the effect of Service Quality (X_1), Product Quality (X_2), and Product Price (X_3) on Customer Satisfaction (Y) at Penjahit Rezky Textile & Tailor. This study uses multiple linear regression analysis analyzed using SPSS 26. The results of the multiple linear regression analysis equation obtained are Y = 2.252 + 0.474X_1 + 0.362X_2 + 0.012X_3 + e. The data used are primary data using the number of respondents 100 sewing service customers at Rezky Textile & Tailor Surakarta. The results of the study indicate that Service Quality (X_1) t count 4.332> t table 1.985 then the hypothesis is rejected, meaning there is a significant influence between the variable Service Quality (X_1) on Customer Satisfaction (Y) at Penjahit Rezky Textile & Tailor Surakarta. Product Quality (X_2) t count 3.996 > t table 1.985 then the hypothesis is rejected, meaning there is a significant influence between the variable Product Quality (X_2) on Customer Satisfaction (Y) at Penjahit Rezky Textile & Tailor Surakarta. Product Price (X_3) t count 0.114 < t table 1.985 then the hypothesis is accepted, meaning there is no significant influence between the variable Price (X_3) on Customer Satisfaction (Y) at Penjahit Rezky Textile & Tailor Surakarta. The results of the F test obtained F count = 22.963 > F table = 2.70 then the Hypothesis is rejected, meaning that together there is a significant influence between the variables Service Quality (X_1), Product Quality (X_2), Price (X_3) on Customer Satisfaction (Y) Rezky Textile & Tailor Surakarta. it can be concluded that 40% of Customer Satisfaction at Rezky Textile & Tailor Surakarta is influenced by Service Quality (X_1), Product Quality (X_2), Price (X_3). While 60% comes from other variables that affect other research models that are not included in this study. Keywords: Service Quality, Product Quality, Price, Customer Satisfaction.

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Journal Info

Abbrev

wiranomika

Publisher

Subject

Economics, Econometrics & Finance

Description

Naskah yang diserahkan merupakan hasil penelitian dan studi literatur di bidang ekonomi, bisnis, dan kewirausahaan. Bidang ekonomi meliputi penelitian empiris dan teoritis di bidang teori ekonomi, ekonometrika, ekonomi industri, ekonomi internasional, ekonomi moneter, ekonomi pembangunan, ekonomi ...