Breakthroughs Information Technology
Vol 1 No 1 (2025)

Adaptive it Investment for Smarter Governance: A Framework for Ai-Based Decision Support Systems in Public Sector

Shifat Islam (Bangladesh University of Engineering and Technology)
Azanizawati Ma'aram (Universiti Teknologi Malaysia)



Article Info

Publish Date
21 Jul 2025

Abstract

Objective: This research aims to explore the development of an adaptive Information Technology (IT) investment framework for artificial intelligence-based decision support systems (AI-DSS) in government, with a focus on improving strategic decision-making, transparency, and inclusive public services in the Indonesian public sector. Research Design & Methods: The research used a systematic literature review approach that refers to the PRISMA protocol. It analyzed 14 Scopus-indexed articles published between 2015 and 2024. Bibliometric analysis was conducted with the help of VOSviewer software to identify keyword trends and research clusters relevant to AI, decision making, and governance. Findings: AI-DSS contributes to strengthening decision-making in the public sector through real-time data processing, predictive analytics, and more agile responses to policy dynamics. However, challenges remain, such as the digital divide, regulatory limitations, a lack of technical competencies, and integration difficulties with legacy systems. Implications & Recommendations: The government is advised to implement a phased investment strategy supported by agile governance principles, strengthen the legal framework, and integrate inclusive technologies such as Big Data and Blockchain.Contribution & Value Added: This research provides a conceptual and practical framework for adaptive IT investment in AI-DSS, bridging technology and governance.

Copyrights © 2025






Journal Info

Abbrev

bit

Publisher

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

Description

BIT is an open-access journal which means that all content is freely available at no cost to the user or the institution. The scope of the journal includes empirical and theoretical articles relating to all aspects of information science, engineering and technology. It focuses on the biggest ...