Indonesia Accounting Research Journal
Vol. 13 No. 1 (2025): September: Auditing, Finance, Accounting, Management

Impact of marketing strategy and tam on buyer attitudes on online platforms: A study on gen z marketplace users

Bagus Hari Sugiharto (Institut Teknologi dan Bisnis Yadika, Indonesia)
Nafi’ah Nafi’ah (Institut Teknologi dan Bisnis Yadika, Indonesia)
Ayniyatin Nadiyah (Institut Teknologi dan Bisnis Yadika, Indonesia)
Fairuz Rania (Institut Teknologi dan Bisnis Yadika, Indonesia)



Article Info

Publish Date
30 Sep 2025

Abstract

This paper looks at how simplicity, confidence, discounts, free shipping coupons, and endorsements affect Gen Z's buying choices and consumer behavior in marketplaces. The findings reveal that while free shipping vouchers are detrimental, trust is the most powerful influence. These results enable companies to create successful marketing plans. The study results show that the main influence on buying choices and consumptive behavior is consumer confidence in market platforms. Though to a lesser degree, shopping choices are also influenced by perceived simplicity of use, marketing tactics, and endorser support. Interestingly, shopping interest was negatively affected by free shipping coupons. On the other hand, for consumptive behaviour, only trust and promotions showed a major impact. These results imply that digital marketing plans should give consumer trust first priority. By investigating the particular effects of perceived simplicity, confidence, incentives, free shipping coupons, and endorsements on Generation Z's behavior in marketplaces, this paper makes a special contribution. Unexpectedly, the results show that while endorsements only influence buying choices—not consumptive behavior—two seldom recorded events in prior studies, free shipping vouchers really harm consumers. By revealing the unique dynamics of Gen Z—who are impulsive yet critical—this study closes a gap in the literature and offers insightful analysis for digital marketing plans.

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Journal Info

Abbrev

Accounting

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Indonesia Accounting Research Journal (IACRJ) embraces a range of methodological approaches in identifying and solving significant prioritised accounting issues. Submissions are encouraged across all areas on accounting, finance and cognate disciplines. It is strongly recommended that authors ...