Jurnal Manajemen Bisnis
Vol. 15 No. 2 (2025): October

Click, Trust, and Eat: Understanding How Value Shapes Purchase Intentions in Food Delivery Apps

Fithratul Islamy, Yans (Unknown)
Arifa, Nurdhina (Unknown)



Article Info

Publish Date
04 Nov 2025

Abstract

The rapid development of food delivery applications has altered consumer purchasing decisions, highlighting the significance of informational and economic indicators in influencing user behavior. This study examines the impact of online reviews and product pricing on perceived value and, in turn, purchase intention, with trust analyzed as a moderating variable. Data were gathered from 150 users of a prominent food delivery company in Indonesia and analyzed utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that online reviews and product pricing substantially elevate perceived value, thereby influencing purchase intention positively. The purchase value mediates the relationship between both antecedents and buy intention, highlighting its crucial role in customer decision-making. Nonetheless, trust did not substantially reduce the impact of perceived value on purchase intention, indicating that in markets with already elevated baseline trust, value-oriented methods may exert greater influence than trust-enhancing initiatives. These findings enhance digital consumer behavior research by affirming perceived value as a pivotal mechanism and provide actionable insights for platform operators to emphasize transparent review systems and competitive pricing.

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Journal Info

Abbrev

jmb

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Universitas Muhammadiyah Malang published Manajemen Bisnis (MB) journal in 2011. Start in December 2018, the MB journal has online ISSN 2655-2523 for articles that publish started from Volume 9 No. 1, April 2019. Then, start from Volume 9 No. 2. MB journal has been accredited for SINTA 4. MB ...