Jurnal Riset Komunikasi
Vol. 9 No. 1 (2026): February 2026

Crisis communication of PT Pertamina Hulu Rokan in the Pollution Case in Rantau Kopar Village

Kasih, Rinai Bening (Unknown)
Lee, Eun-Jin (Unknown)



Article Info

Publish Date
28 Feb 2026

Abstract

This study analyzes PT Pertamina Hulu Rokan's (PHR) crisis communication strategy in response to allegations of environmental pollution in Rantau Kopar Village in 2025. Using a qualitative, content-analytic approach, the study examined media reports, official statements, and academic literature on environmental communication and Situational Crisis Communication Theory (SCCT). The results of the study show that PT PHR predominantly used a diminishment strategy to reduce perceptions of the crisis's seriousness without admitting fault or apologizing. This strategy was chosen to maintain reputation and reduce legal risk, but it created a gap in public expectations regarding transparency and ecological responsibility. The study recommends strengthening communication strategies through a combination of diminishment, bolstering, and rebuilding elements, and increasing public engagement to sustainably restore public trust.

Copyrights © 2026






Journal Info

Abbrev

jrk

Publisher

Subject

Social Sciences

Description

Jurnal Riset Komunikasi (JURKOM) Print ISSN 2615-0875 | Online ISSN 2615-0948 is a scientific journal published by Asosiasi Pendidikan Tinggi Ilmu Komunikasi (ASPIKOM) Riau Region. JURKOM focuses on communication issues in general including communication science, journalism, Public Relations, ...