JURNAL AKADEMIK EKONOMI DAN MANAJEMEN
Vol. 3 No. 1 (2026): JURNAL AKADEMIK EKONOMI DAN MANAJEMEN 

PENGARUH KOMUNIKASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PERUSAHAAN GAS NEGARA DIVISI CONTACT CENTER JAKARTA SELATAN

Putri Aprilia Anisyah (Unknown)
Sri Mulyani (Unknown)



Article Info

Publish Date
10 Mar 2026

Abstract

This study aims to determine the effect of communication and work discipline on employee performance. The research method used is a quantitative method with an associative approach. The population in this study were all employees, with a sampling technique using the census method so that the number of samples used was 50 respondents. Data analysis methods used include validity tests, reliability tests, classical assumption tests, simple and multiple linear regressions, correlation coefficient tests, coefficients of determination, and hypothesis tests. Data collection was carried out through the distribution of questionnaires that had been tested for validity and reliability. The data analysis technique used multiple linear regression analysis with hypothesis testing through t-tests and F-tests. The results of the study showed that communication had a significant effect on employee performance with a correlation coefficient of 0.687 indicating a strong relationship, and a determination coefficient of 52.2%. Work discipline had a significant effect on employee performance with a correlation coefficient of 0.637 indicating a strong relationship, and a determination coefficient of 64.4%. Communication and work discipline simultaneously significantly influence employee performance, with a correlation coefficient of 0.637, indicating a strong relationship, and a determination coefficient of 64.4% Data collection was carried out through distributing questionnaires that had been tested for validity and reliability. The data analysis technique used multiple linear regression analysis with hypothesis testing through t-test and F-test. Based on these results, it can be concluded that communication and work discipline have an important role in improving employee performance.  

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Journal Info

Abbrev

jaem

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JURNAL AKADEMIK EKONOMI DAN MANAJEMEN (JAEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...