Mobile and Forensics
Vol. 8 No. 1 (2026)

Enhancing Offline Shopping Experiences With Real-Time Mobile Apps, Specifically in Batam City

Herman (Unknown)
Hernando (Unknown)
Fredian Simanjuntak (Unknown)



Article Info

Publish Date
08 Feb 2026

Abstract

Information asymmetry in the offline retail market imposes substantial "search costs" on purchasing professionals, who frequently lack visibility into real-time product availability across physical stores. Existing solutions, such as generic store locators, fail to provide inventory context, while traditional e-commerce platforms are unable to meet immediate, same-day procurement needs due to logistical delays. This research addresses this gap by developing a Real-Time Location-Aware mobile artifact aimed at optimizing offline procurement efficiency in Batam City. Grounded in Design Science Research (DSR), the system employs a short-polling architecture implemented via Expo (React Native), Express.js, and PostgreSQL to ensure data freshness. Technical performance testing validated the system's "Near Real-Time" capabilities, achieving an average API response time of 180 ms and a stable synchronization interval of 5 seconds under 4G network conditions. Furthermore, a usability evaluation involving 40 purchasing professionals yielded an average System Usability Scale (SUS) score of 71.81, categorizing the application as "Good." These results empirically demonstrate that lightweight polling architectures can effectively mitigate cognitive load and search latency, offering a scalable software engineering solution for the "Offline-to-Offline" (O2O) retail sector.

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Journal Info

Abbrev

mf

Publisher

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Library & Information Science Neuroscience

Description

Mobile and Forensics (MF) adalah Jurnal Nasional berbasis online dan open access untuk penelitian terapan pada bidang Mobile Technology dan Digital Forensics. Jurnal ini mengundang seluruh ilmuan dan peneliti dari seluruh dunia untuk bertukar dan menyebarluaskan topik-topik teoritis dan praktik yang ...