Global Insights in Management and Economic Research
Vol. 1 No. 04 (2025): November Issue Global Insights in Management and Economic Research

The Effects of Promotional Media and Service Quality on Customers’ Savings Intention at PT Bank Sumut Head Office, Medan

Zalukhu, Asri Rahma (Unknown)
Sagala, Maduma Sari (Unknown)
Siswanto, Siswanto (Unknown)



Article Info

Publish Date
27 Nov 2025

Abstract

Purpose of the study: In the current digital era, banks must implement effective marketing strategies to attract public interest in savings. Promotional media and service quality are two critical factors influencing customer savings decisions. This research aims to analyze the influence of promotional media and service quality on savings interest at PT. Bank Sumut Head Office in Medan City, both partially and simultaneously. Materials and methods: This quantitative research involved 92 registered customers in 2024. Data were collected through questionnaires using a Likert scale and analyzed using multiple linear regression with SPSS Version 25. Results: The regression analysis yielded Y = 5.065 + 0.305X₁ + 0.543X₂ + e, indicating that promotional media and service quality positively influence savings interest. The t-test showed that promotional media (t-count = 3.344 > t-table 1.986, sig. 0.001 < 0.05) and service quality (t-count = 5.731 > t-table 1.986, sig. 0.000 < 0.05) have significant positive effects on savings interest. The F-test (F-count = 85.096 > F-table 3.10) confirmed a simultaneous positive influence. The coefficient of determination (R²) was 0.649 (64.9%), indicating that promotional media and service quality explain 64.9% of the variance in savings interest, while 35.1% is influenced by other factors. Conclusions: Both promotional media and service quality significantly and positively influence savings interest at PT. Bank Sumut. Banks should enhance digital promotional strategies and maintain high service quality to increase customer savings interest and loyalty.

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Journal Info

Abbrev

gimer

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Aims: GIMER: Global Insights in Management and Economic Research aims to: Present High-Quality Research: To provide a platform for academics, practitioners, and policymakers to share empirical and theoretical findings that contribute to the understanding of global economic trends, business ...