Eksis: Jurnal Riset Ekonomi dan Bisnis
Vol. 20 No. 1 (2025): April (2025) - September (2025)

HUMAN RESOURCE MANAGEMENT IN A DENTAL CLINIC: A CASE STUDY OF DENTAL CARE SENGON JOMBANG

Wahyuni, Indah (Unknown)



Article Info

Publish Date
20 Mar 2026

Abstract

This study aims to analyze human resource management practices at Dental Care Sengon Jombang, with a particular focus on human resource planning, development, and maintenance. The study employed a qualitative approach using a case study design. Data were collected through in-depth interviews, observation, and documentation involving individuals directly engaged in the clinic’s operations. The findings indicate that human resource management at the clinic has been implemented through three main functions. Workforce planning is carried out flexibly in accordance with service needs, human resource development is conducted through training and direct workplace learning, and human resource maintenance is reflected in open, flexible, and family-oriented working relationships. These findings suggest that human resource management practices at the clinic have supported operational continuity and service quality, although they remain adaptive in nature and have not yet been fully formalized. This study underscores the importance of strengthening more structured human resource management systems in small-scale healthcare facilities

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Journal Info

Abbrev

001

Publisher

Subject

Economics, Econometrics & Finance

Description

EKSIS: Jurnal Riset Ekonomi dan Bisnis merupakan kumpulan artikel tentang kajian ilmu ekonomi dan Penelitian dalam bidang Bisnis, Manajemen serta Akuntansi. Jurnal ini di terbitkan dalam rangka berperanserta dan memberikan sumbangan pemikiran dunia pendidikan tinggi dalam mendorong pembangunan ...