An International Journal Tourism and Community Review
Vol. 3 No. 1 (2026): An International Journal Tourism and Community Review

Exploring the Satisfaction–Revenue Nexus: A Mixed-Methods Analysis of RevPAR Performance in Southeast Asian Three-Star Hotels

Fathimah Azzahro (Unknown)
Bayu Irwansyah (Unknown)
Galih Gumilar (Unknown)
Devita Niken Hapsari (Unknown)
Dyah Palupiningtyas (Unknown)



Article Info

Publish Date
18 Mar 2026

Abstract

This research aims to explore the satisfaction–revenue nexus by examining the effect of tourist satisfaction on Revenue Per Available Room (RevPAR) performance in three-star hotels across Southeast Asia. Grounded in Expectation–Confirmation Theory and the Service-Profit Chain framework, the study conceptualizes tourist satisfaction as a strategic intangible asset that contributes to financial performance through both direct and indirect mechanisms. A mixed-methods sequential explanatory design was employed. Quantitative panel data were collected from 312 three-star hotels in Indonesia, Malaysia, Thailand, Vietnam, and the Philippines over the period 2019–2024 and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) and panel regression techniques. The results indicate that tourist satisfaction has a positive and statistically significant direct effect on RevPAR. Furthermore, occupancy rate partially mediates this relationship, suggesting that satisfaction enhances revenue performance primarily through demand stabilization and increased room utilization. Qualitative findings from managerial interviews further confirm that guest satisfaction strengthens online reputation, repeat visitation, and revenue consistency. This study contributes empirical evidence to the literature on satisfaction-driven financial performance in mid-scale hospitality markets and offers strategic implications for revenue optimization in competitive Asian contexts.

Copyrights © 2026






Journal Info

Abbrev

TourCom

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

The journal invites authors to publish a recent scientific paper on the results of study and review of literature relevant to Tourism and Community ...