Jurnal Sosiologi Dialektika Sosial
Vol. 12 No. 1 (2026): Maret

UTILIZATION OF SOCIAL MEDIA IN PROVIDING PUBLIC INFORMATION BY THE DEPARTMENT OF EDUCATION AND CULTURE OF JOMBANG REGENCY, INDONESIA

Maheswari Jelita Adristi (Unknown)



Article Info

Publish Date
31 Mar 2026

Abstract

This study examines the use of social media by the Public Relations of the Jombang Regency Education and Culture Office in disseminating public information. The research problem stems from the tendency of government public relations communication to remain one-way, despite utilizing digital media such as Instagram and the official website. The purpose of this study is to describe the use of social media and websites as public information media and to analyze these communication practices from a sociological perspective. This study uses a descriptive qualitative method with data collection techniques such as observation of Instagram and website content over the past six months, digital archive documentation, and in-depth interviews with public relations staff. Data analysis was carried out through reduction, presentation, and drawing conclusions using triangulation of sources and techniques. The results show that Instagram is actively used as a medium for publishing activities and announcements, while the website functions as the institution's official archive. However, public relations communication practices are still dominated by a one-way pattern with a low level of public interaction. From the perspective of Max Weber's legitimacy theory, digital media functions as a means of maintaining bureaucratic legitimacy. Meanwhile, based on Jürgen Habermas's public sphere theory, digital media has not fully functioned as a dialogue space between the state and society. This study emphasizes that the digital transformation of government public relations requires a change in communication paradigm to be more participatory and responsive.

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Journal Info

Abbrev

dialektika

Publisher

Subject

Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Sosiologi Dialektika Sosial is a critical, reflective, and transformative academic journal that is published by Program Studi Sosiologi, Fakultas Ilmu Sosial dan Ilmu Politik (Departement of Sociology, Faculty of Social and Political Sciences) Universitas Malikussaleh, Lhokseumawe-Aceh, ...