Indonesian Journal of Economics and Management
Vol. 6 No. 1 (2025): Indonesian Journal of Economics and Management (November 2025)

Analysis of Product Service System Implementation at Scentsual Inspire Perfume Store

Ridha Amira (Unknown)
Alamsyah, Nanang (Unknown)
Mardhiyah, Wendy Febrianty (Unknown)

Article Info

Publish Date
12 Nov 2025

Abstract

This study aims to analyze and evaluate the production process at Scentsual Inspire Perfume by implementing the Product-Service System (PSS) concept using the TUDelft PSS Landscape framework. Through surveys involving store owners, employees, and customers, this research assesses the integration of products and services offered, including perfume personalization, customer education, and an environmentally friendly refill system. The results indicate that the PSS approach supports sustainability, enhances customer satisfaction, and strengthens brand loyalty. However, challenges remain in operational efficiency and the need for supporting technology. These findings provide strategic insights for optimizing a PSS-based business model focused on customer experience and sustainability.

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Journal Info
Indonesian Journal of Economics and Management
Website

Abbrev

ijem

Publisher

Politeknik Negeri Bandung

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Indonesian Journal of Economics and Management (IJEM) is a journal published by the Accounting Department of Politeknik Negeri Bandung, Indonesia. IJEM (Online ISSN: 2747-0695) published thrice a year (March, July, and November). The journal invites scholars, practitioners, and researchers to submit ...