Jurnal Ilmiah Kesehatan Sandi Husada (JIKSH)
Vol. 14 No. 1 (2025): January - June

Relationship of nurse therapeutic communication to inpatient satisfaction

Rasi Rahagia (Unknown)
Dewi Nurhanifah (Unknown)



Article Info

Publish Date
01 Apr 2026

Abstract

Introduction: Patient satisfaction is a key indicator of healthcare service quality. One of the most influential factors in determining patient satisfaction is the quality of communication between nurses and patients. As a purposeful and goal-oriented interaction, therapeutic communication plays a critical role in building trust, reducing anxiety, and improving patient outcomes. This study analyzes the relationship between nurse therapeutic communication and inpatient satisfaction in a hospital setting. Research Methodology: This research used a quantitative, cross-sectional design. Data were collected through questionnaires distributed to 120 inpatients across medical and surgical wards in a general hospital. The instrument measured nurse therapeutic communication using a standardized scale and patient satisfaction using a validated satisfaction questionnaire. The data were analyzed using the Pearson correlation test and multiple linear regression to determine the strength and significance of the relationship. Result: The study found a significant positive correlation between nurse therapeutic communication and inpatient satisfaction (r = 0.68, p < 0.001). Regression analysis showed that therapeutic communication contributed to 46% of the variance in patient satisfaction (R² = 0.46). Empathy and active listening were the strongest predictors of patient satisfaction among the dimensions of therapeutic communication. Conclusion: Therapeutic communication by nurses has a strong and significant relationship with inpatient satisfaction. Enhancing nurses’ skills in empathetic interaction, active listening, and clear communication may improve overall patient experiences and satisfaction levels.

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Journal Info

Abbrev

jiksh

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

The scope of this journal includes research that intends to review and understand nursing health care interventions and health policies that utilize advanced nursing research from an Asian perspective. The Sandi Husada Health Scientific Journal publishes research related to clinical, community, and ...