ACCRUALS (Accounting Research Journal of Sutaatmadja)
Vol. 9 No. 02 (2025): Accruals Edisi September 2025

THE EFFECT OF PERCEIVED CONVENIENCE, SATISFACTION, AND TAX UNDERSTANDING ON INTEREST IN USING E-FILING AT WPOP WITH THE BENEFITS OF INFORMATION TECHNOLOGY AS A MODERATING VARIABLE

Cindy Della Ardana (Fakultas Ekonomi dan Bisnis, Universitas Mulawarman)
Yunita Fitria (Fakultas Ekonomi dan Bisnis, Universitas Mulawarman)



Article Info

Publish Date
30 Sep 2025

Abstract

This study aims to analyze and prove the effect of perceived convenience, satisfaction, and tax understanding on interest in using e-Filing for individual taxpayers (WPOP) registered at KPP Pratama Tenggarong. This study uses primary data collected through questionnaires that have been conducted by researchers directly or offline and questionnaires sent online using google forms. The number of samples used in this study were 100 respondents selected through purposive sampling technique of individual taxpayers registered at KPP Pratama Tenggarong and who reported their annual tax return using e-Filing. This study uses SmartPLS version 4.1 for data analysis and is measured using a Likert scale. The results of this study indicate that perceived convenience, perceived satisfaction, and understanding of taxes have a significant positive effect on interest in using e-Filing on individual taxpayers, the benefits of information technology do not play a role in moderating the effect of perceived convenience, perceived satisfaction, and understanding of taxes on interest in using e-Filing on individual taxpayers.

Copyrights © 2025






Journal Info

Abbrev

accruals

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

ACCRUALS (Accounting Research Journal of Sutaatmadja); Diterbitkan oleh Program Studi Akuntansi Sekolah Tinggi Ilmu Ekonomi Sutaatmadja. Terbit dua kali dalam setahun (Maret dan September). Terbit perdana pada Maret 2017, dengan tujuan: 1) Menjadi media publikasi yang terpercaya dalam penyebarluasan ...