Academia Open
Vol. 10 No. 2 (2025): December

Technology Adoption and User Satisfaction in Industrial Information Systems: Adopsi Teknologi dan Kepuasan Pengguna dalam Sistem Informasi Industri

Dhimas Wahyu Prayogi (Program Studi Teknik Industri, Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Moch. Tutuk Safirin (Program Studi Teknik Industri, Universitas Pembangunan Nasional “Veteran” Jawa Timur)



Article Info

Publish Date
13 Nov 2025

Abstract

General background: The acceleration of digital transformation in Indonesia’s industrial sector requires effective information systems to support governance, data integration, and decision-making. Specific background: The National Industrial Information System (SIINas) was developed to meet these needs; however, its utilization in East Java remains suboptimal due to limited understanding, low awareness, and uneven adoption among industrial companies. Knowledge gap: Existing studies on technology adoption using the Technology-Organization-Environment (TOE) framework rarely examine SIINas, particularly regarding how adoption influences user satisfaction at the regional level. Aims: This study analyzes how technological, organizational, and environmental factors affect SIINas adoption and how adoption subsequently impacts user satisfaction. Results: Using a quantitative approach with PLS-SEM and 76 respondents, findings show that all three TOE dimensions significantly influence technology adoption, with environmental factors having the strongest effect. Adoption also demonstrates a strong, significant impact on user satisfaction. Novelty: This study provides the first integrated TOE–user satisfaction evaluation of SIINas at the provincial level. Implications: The results highlight the need for stronger environmental support, organizational readiness, and technological capability to enhance SIINas adoption and improve user experience within the industrial sector. Highlights: Identifies key technological, organizational, and environmental drivers of SIINas adoption. Demonstrates strong influence of adoption on user satisfaction. Provides the first regional TOE-based evaluation of SIINas in East Java. Keywords: SIINas, Technology Adoption, TOE Framework, User Satisfaction, Industrial Information Systems

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Journal Info

Abbrev

acopen

Publisher

Subject

Medicine & Pharmacology Public Health

Description

Academia Open is published by Universitas Muhammadiyah Sidoarjo published 2 (two) issues per year (June and December). This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This ...