Academia Open
Vol. 10 No. 2 (2025): December

Quality Management System for Stable Product and Customer Reliability: Sistem Manajemen Mutu untuk Kualitas Produk yang Stabil dan Keandalan Pelanggan

Ashurova Zarina Olimjonovna (Associate Professor, PhD, Tashkent University of Humanities)



Article Info

Publish Date
28 Aug 2025

Abstract

General Background: In the context of globalization, the construction industry plays a critical role in economic growth and social stability, with building material enterprises serving as its central link. Specific Background: In Uzbekistan, rapid infrastructural development has increased the demand not only for higher production volumes but also for building materials that meet international quality standards. Knowledge Gap: Despite the global relevance of quality management systems (QMS), many local enterprises still approach quality reactively rather than strategically, limiting competitiveness and sustainability. Aims: This study investigates the effectiveness of implementing QMS, particularly ISO 9001:2015, in enterprises producing building materials, focusing on its role in improving product quality and organizational performance. Results: A comparative analysis of 20 enterprises revealed that those applying ISO 9001 achieved significantly lower defect rates (3% vs. 11%), higher customer satisfaction (92% vs. 71%), and greater production stability (87% vs. 65%). Novelty: By critically integrating international theories with local practice, the study highlights the importance of process standardization, employee competence, and continuous improvement as key drivers of quality. Implications: The findings demonstrate that adopting QMS should move beyond certification toward full integration into corporate strategy, serving as a catalyst for competitiveness, sustainable growth, and industry-wide modernization.Highlight : Standardization of processes is the main factor influencing product quality. ISO 9001:2015 improves customer satisfaction and production stability. Quality management must involve employees and be applied continuously. Keywords : Quality Management, Building Materials, ISO 9001:2015, Product Quality, Corporate Quality Culture

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Journal Info

Abbrev

acopen

Publisher

Subject

Medicine & Pharmacology Public Health

Description

Academia Open is published by Universitas Muhammadiyah Sidoarjo published 2 (two) issues per year (June and December). This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This ...