EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis
Vol 14 No 1 (2026): Januari

The Role Of Social Media Marketing In Building Brand Awareness And Brand Engagement (Empirical Study In Bittersweet By Najla Products)

Syahrani Syahrani (Program Studi Manajemen, Fakultas Bisnis Dan Ekonomika. Universitas Islam Indonesia)
Raden Roro Roostika (Program Studi Manajemen,Fakultas Bisnis dan Ekonomika. Universitas Islam Indonesia)



Article Info

Publish Date
30 Jan 2026

Abstract

This study aims to analyze the role of marketing through social media in building brand awareness and brand engagement towards the purchase decision of Bittersweet by Najla products. In the digital age, social media marketing is an important strategy to increase consumer visibility and engagement with brands. This study uses a quantitative approach with a survey method through the distribution of online questionnaires to 225 respondents who are active social media users and have experience interacting with the Bittersweet by Najla brand. Data analysis was carried out using the Partial Least Square-Structural Equation Modeling (PLS-SEM) method with the help of SmartPLS 3.2.9 software.The results of the study show that marketing on social media has a positive and significant effect on brand awareness and brand engagement. In addition, brand awareness and brand engagement have been proven to have a significant influence on purchase decisions. These findings confirm the importance of optimizing social media marketing strategies to increase consumer loyalty and buying interest. This research is expected to contribute to the development of literature in the field of digital marketing and become a strategic reference for business people, especially the culinary sector in designing effective marketing campaigns.

Copyrights © 2026






Journal Info

Abbrev

ER

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Other

Description

Ekombis Review: Jurnal Ilmiah Ekonomi dan Bisnis is a peer-reviewed journal. Ekombis invites academics and researchers who do original research in the fields of economics, management, and ...