Jurnal Ilmiah Administrasi Publik
Vol. 1 No. 2 (2015): Jurnal Ilmiah Administrasi Publik (JIAP)

Pengaruh Kepuasan Mahasiswa terhadap Loyalitas: Studi pada Fakultas Ekonomi dan Bisnis (FEB) Universitas Brawijaya (UB)

Nikmah, Ainun (Unknown)

Article Info

Publish Date
30 Jan 2016

Abstract

This study examines the link between students satisfaction and thei commitment study at Faculty of Economic and Business Brawijaya University.  This study applied an explanatory research using 360 students as respondent. The results show certainty, empathy, reliability, responsiveness, tangible simultaneously relate to students’ commitment. Certainty, empathy, reliability, responsiveness, tangible simultaneously also assosiated with recommendation. Certainty, empathy, reliability, responsiveness, tangible related to commitments and recommendations. Certainty is the most important variable explaining students commitment and recommendations

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Journal Info
Jurnal Ilmiah Administrasi Publik
Website

Abbrev

jiap

Publisher

Universitas Brawijaya

Subject

Decision Sciences, Operations Research & Management Environmental Science Social Sciences

Description

Jurnal Ilmiah Administrasi Publik with ISSN 2302-2698 and online ISSN 2503-2887. JIAP is published three times a year (period 1 : April to July, period 2: August to November, period 3: December to March). This journal contains scientific articles on public administration science written in two ...