Jurnal Ilmiah Ekonomi dan Manajemen
Vol. 4 No. 4 (2026): April

PENGARUH PRICE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN APLIKASI MAXIM (S TUDI MAHASISWA PEMASARAN SEMESTER 7 UNIVERSITAS PAMULANG)

Mad Nawin Alhadi (Universitas Pamulang)
Asep Sulaeman (Universitas Pamulang)



Article Info

Publish Date
10 Apr 2026

Abstract

This study aims to determine the effect of Price and Service Quality on Customer Satisfaction of the Maxim application (a study of 7th-semester Marketing students at Pamulang University), both partially and simultaneously. The research method used is a quantitative associative approach. The population in this study consists of 7th-semester marketing students at Pamulang University, with a total of 98 respondents selected through purposive sampling. Primary data were collected through questionnaires and analyzed using SPSS version 27. The tests conducted include validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-test, F-test, and coefficient of determination. The results show that price has a positive and significant partial effect on customer satisfaction, with a calculated t-value of 2.655 > 1.661 and a significance value of 0.003 < 0.05. Service quality also has a positive and significant partial effect on customer satisfaction, with a calculated t-value of 9.130 > 1.661 and a significance value of 0.000 < 0.05. Furthermore, price and service quality simultaneously have a positive and significant effect on customer satisfaction, with an F-value of 47.891 > 3.092 and a significance value of 0.000 < 0.05. The conclusion of this study is that there is a positive and significant effect, both partially and simultaneously, between price and service quality on customer satisfaction of the Maxim application (a study of 7th-semester Marketing students at Pamulang University).

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Journal Info

Abbrev

jiem

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Other

Description

JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...