Jurnal Ilmu Komputer dan Sistem Informasi (JIKSI)
Vol. 2 No. 1 (2021): Jurnal Ilmu Komputer dan Sistem Informasi (JIKSI)

Website Sistem Pengaduan Pegawai Pada Layanan Departemen IT PT Kereta Api Indonesia (Persero) Divisi Regional III Palembang

Popy Anisah (Bina Darma University)

Article Info

Publish Date
26 Oct 2025

Abstract

The Employee Complaint System Website for the IT Department of PT Kereta Api Indonesia (Persero) Division III Palembang is an innovative platform aimed at facilitating the reporting and resolution of issues related to IT services at PT KAI Division III Palembang. Through this website, employees have easy and quick access to report technical or non-technical issues they encounter in using the company's IT systems. The system is designed to expedite response and resolution to each complaint, enhance operational efficiency, and strengthen the relationship between the IT department and end-users. Thus, this website is expected to improve the overall quality of IT services at PT KAI Division III Palembang.

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Journal Info
Jurnal Ilmu Komputer dan Sistem Informasi (JIKSI)
Website

Abbrev

jiksi

Publisher

Institute of Information Technology and Social Science

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Social Sciences

Description

Jurnal Ilmu Komputer dan Sistem Informasi (JIKSI) is a peer-reviewed journal devoted to publishing multidisciplinary issues in computer science, information systems, and technology innovation both in Indonesia and around the world. JIKSI is a triannual, open access, peer-reviewed, and international ...