International Journal of Financial, Accounting, and Management
Vol. 7 No. 4 (2026): March

The Role of Mobile Money in Mitigating Financial Exclusion in Rural Zimbabwe: An Empirical Study

Kudakwashe Munyepwa (Manicaland State University of Applied Sciences, Mutare, Zimbabwe)
Charity Ranganayi (Manicaland State University of Applied Sciences)
Norah Gwesu (Manicaland State University of Applied Sciences, Mutare, Zimbabwe)
Liberty Mudzengerere (Manicaland State University of Applied Sciences, Mutare, Zimbabwe)
Mandongwe Lucia (Manicaland State University of Applied Sciences, Mutare, Zimbabwe)
Pauline Machaka (Manicaland State University of Applied Sciences, Mutare, Zimbabwe)



Article Info

Publish Date
31 Mar 2026

Abstract

Purpose: This study investigates the role of mobile money services in enhancing financial inclusion in rural Zimbabwe by addressing the barriers of traditional banking systems. Research Methodology: A mixed-methods approach was adopted, combining household surveys for quantitative data on mobile money usage with key informant interviews from mobile agents and local leaders for qualitative insights. Secondary data from institutions such as the Reserve Bank of Zimbabwe and POTRAZ provided context. Quantitative data were analyzed using SPSS, and thematic analysis was employed for qualitative responses. Results: The findings indicate that mobile money services, notably EcoCash, OneMoney, and TeleCash, significantly impact financial participation by reducing transaction costs and overcoming geographical barriers. Users benefit from improved access to savings, remittances, and microcredit, especially women and youth. Conclusions: Although mobile money addresses some aspects of financial exclusion, it is not a panacea. Challenges, such as limited network coverage and low digital literacy, persist, restricting their potential. Limitations: The study's focus on selected rural districts may not represent the entire country, and variations in participants' financial literacy could influence the survey results. Contributions: This research offers evidence-based insights for policymakers and stakeholders, emphasizing mobile money's potential to foster inclusive economic growth, mitigate poverty, and enhance financial access in developing economies.

Copyrights © 2026






Journal Info

Abbrev

ijfam

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

This journal is the leading international journal in the field of Financial, Accounting, and Management. International Journal of Financial, Accounting, and Management (IJFAM) comprises a multitude of activities which together form one of the world's fastest-growing international sectors. This ...