Progress: Jurnal Manajemen dan Akuntansi
Vol. 17 No. 1 (2024): Progress : Jurnal Manajemen dan Akuntansi

PENGARUH KUALITAS PELAYANAN KOPERASI TERHADAP KEPUASAN ANGGOTA KOPERASI SERBA USAHA (KSU) MIKAT AL KHIDMAH KECAMATAN KUTOARJO




Article Info

Publish Date
28 Jun 2024

Abstract

This study examines the impact of service quality on member satisfaction at KSU Mikat Al Khidmah, Kutoarjo District. A sample of 50 members was randomly selected from a population of 456. Data were collected via a Likert-scale questionnaire tested for validity and reliability. Data were analyzed using simple linear regression, determination analysis, and t-test. Results show a strong relationship between service quality and member satisfaction, with a correlation value of 0.732. Linear regression indicates that even with zero service quality, member satisfaction remains positive at 4.047. Service quality influences member satisfaction by 53.6%. The t-test confirms an impact, with a t-value of 7.453 exceeding the t-table value of 1.677. Improving service quality at KSU Mikat Al Khidmah is recommended to enhance member satisfaction and welfare, including through mobile app or interactive website development and accessible feedback systems.

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Journal Info

Abbrev

Progress

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Progress Jurnal Manajemen dan Akuntansi, Menyambut baik kiriman yang memberikan wawasan tentang masalah terkini dan utama yang berhubungan dengan studi ilmu Manajemen dan Akuntansi. Jurnal ini menyediakan tempat bagi para peneliti untuk berdiskusi, mengejar dan mempromosikan pengetahuan di ...