Jurnal Teknologi Dan Sistem Informasi Bisnis
Vol 8 No 2 (2026): April 2026

Evaluasi Kepuasan Pengguna Website Pemerintah sebagai Media Layanan Informasi Publik

Fiby Nur Afiana (Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Amikom Purwokerto)
Razel Syanahieskara (Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Amikom Purwokerto)
Gustin Setyaningsih (Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Amikom Purwokerto)



Article Info

Publish Date
16 Apr 2026

Abstract

The government website serves as a medium for disseminating public information, providing transparency, and improving the quality of public services. However, in reality, some people still experience difficulties in accessing the government website, so an evaluation is needed to determine the level of user satisfaction with the services provided. This study aims to trigger user satisfaction with the Purbalingga Regency Government website using the End User Computing Satisfaction (EUCS) method. This method measures user satisfaction based on five main dimensions: content, accuracy, format, ease of use, and timeliness. The study was conducted through several stages: problem identification, data collection using questionnaires to the public as website users, and data analysis using the EUCS method. The results of the study indicate that partially there are two independent variables that influence user satisfaction, while the other three variables do not have a significant effect. However, simultaneously, all five variables have a significant influence on user satisfaction. The results of this study are expected to be used as evaluation material for local governments in improving the quality of website services to the public

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Journal Info

Abbrev

jteksis

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering

Description

Jurnal Teknologi dan Sistem Informasi Bisnis merupakan Jurnal yang diterbitkan oleh Prodi Sistem Informasi Universitas Dharma Andalas untuk berbagai kalangan yang mempunyai perhatian terhadap perkembangan teknologi komputer, baik dalam pengertian luas maupun khusus dalam bidang-bidang tertentu yang ...